Effective Date: September 2, 2026

At Marked Forever, we respect your privacy and are committed to protecting the information you provide to us. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you may have regarding your information when you visit our website, place an order, request a custom project, or otherwise interact with Marked Forever.

By using our website or purchasing our products and services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Marked Forever, we may collect the following types of information:

Information You Provide to Us

When you place an order, request a custom quote, contact us, create an account, subscribe to communications, or otherwise interact with our business, we may collect:

Full name
Billing and shipping address
Email address
Telephone number
Order and purchase information
Customization instructions
Names, dates, messages, or other information you request to have engraved
Artwork, photographs, logos, designs, or other files you voluntarily submit for customization
Communications you send to us
Information you provide when requesting a custom product or quote

Payment Information

Payments may be processed through third-party payment processors. Marked Forever does not need to receive or store your complete credit or debit card number.

Payment information is generally processed directly by the payment provider you choose, such as a credit card processor, PayPal, Shop Pay, or another payment service.

Those providers may collect and process your payment information according to their own privacy policies.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website
General website usage information
Cookies and similar technologies

This information may be used to help us operate, secure, maintain, and improve our website.

2. How We Use Your Information

Marked Forever may use information we collect to:

Process and fulfill orders
Create customized and engraved products
Communicate with you about your order
Provide customer service
Respond to questions, requests, and custom-project inquiries
Provide shipping and delivery services
Process payments and refunds
Confirm or verify orders
Improve our products, website, and customer experience
Prevent fraud, abuse, and unauthorized activity
Maintain website and business security
Send promotional emails or other marketing communications when permitted
Comply with applicable laws and legal obligations
Maintain business records
Resolve disputes and enforce our agreements

We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice when required by law.

3. Custom Artwork, Photos & Engraving Information

Because Marked Forever provides personalized engraving and craft services, customers may voluntarily provide photographs, artwork, logos, names, dates, messages, handwriting, or other information for the purpose of creating a custom product.

We use this information primarily to:

Design and produce your requested item
Communicate with you regarding your project
Complete revisions or proofs
Fulfill your order
Maintain records necessary for customer service and business operations

Please do not submit information that you do not have permission to use or that you do not want us to process for the purpose of creating your product.

Unless otherwise stated or authorized by you, customer-submitted photographs, artwork, and personalization information are not intended for public display.

4. Sharing Your Information

Marked Forever does not sell your personal information as a business practice.

We may share information with trusted third parties when reasonably necessary to operate our business and provide services to you.

These may include:

Payment processors
E-commerce and website hosting providers
Shipping and delivery companies
Order fulfillment or production service providers
Email and communication providers
Website analytics and security providers
Customer service and business software providers
Professional advisors such as accountants, attorneys, or insurers
Government authorities or law enforcement when required by law

These providers may have access to personal information only as reasonably necessary to perform services on our behalf or comply with applicable legal requirements.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to help us operate and improve the website.

These technologies may be used to:

Remember shopping-cart or website preferences
Understand how visitors use our website
Measure website performance
Improve website functionality
Detect security issues
Understand advertising or marketing performance

Third-party services used by our website may also place cookies or similar technologies on your device.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Marketing Communications

If you voluntarily subscribe to our email list or otherwise provide permission to receive marketing communications, we may send you information about:

New products
Custom engraving ideas
Promotions
Special offers
Seasonal products
Company updates

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.

We may still send transactional or service-related communications when necessary, such as order confirmations, shipping updates, or responses to customer inquiries.

7. How We Protect Your Information

Marked Forever takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

For this reason, while we work to protect your information, we cannot guarantee absolute security.

8. How Long We Keep Information

We retain personal information for as long as reasonably necessary to:

Complete transactions
Provide customer service
Maintain business and accounting records
Handle returns, warranties, or disputes
Prevent fraud
Comply with legal, tax, accounting, or regulatory obligations
Exercise or defend legal rights

When information is no longer reasonably necessary for these purposes, we may securely delete, destroy, or anonymize it.

9. Children's Privacy

Marked Forever's website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps to delete the information when required.

10. Third-Party Websites

Our website may contain links to third-party websites, services, or social media platforms.

Marked Forever is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of those websites before providing them with personal information.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your personal information is collected and used
Opt out of certain marketing communications
Opt out of certain forms of sale or sharing of personal information where applicable
Exercise other privacy rights provided by applicable state law

Not all rights apply to every individual or business, and certain legal exceptions may apply.

California Residents

California privacy law may provide qualifying California residents with additional rights, including rights to know, delete, correct, and opt out of certain sales or sharing of personal information. California residents may also have rights relating to the use of sensitive personal information.

If Marked Forever becomes subject to applicable provisions of the California Consumer Privacy Act, we will provide the notices, disclosures, and methods for exercising applicable rights required by law.

To submit a privacy request, please contact us using the information below.

12. Do Not Sell or Share My Personal Information

Marked Forever does not sell personal information for monetary consideration as part of our ordinary business practices.

However, certain advertising, analytics, or other online technologies may be considered "sharing" or a "sale" under certain state privacy laws even when no money changes hands.

Where required by applicable law, we will provide appropriate opt-out mechanisms and honor legally recognized privacy preference signals.

13. Your Privacy Choices

You may contact us to:

Request access to information we maintain about you
Request correction of inaccurate information
Request deletion of information where legally applicable
Opt out of promotional emails
Ask questions about our privacy practices
Exercise applicable state privacy rights

To make a privacy request, please contact:

Marked Forever
Email: mark@marked-forever.com
Website: marked-forever.com

We may need to verify your identity before completing certain requests in order to protect your information from unauthorized access.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business, website, technology, or legal obligations change.

When we make changes, we will update the Effective Date at the top of this Privacy Policy.

We encourage you to periodically review this page to stay informed about how we protect your information.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way Marked Forever handles personal information, please contact us:

Marked Forever
Email: mark@marked-forever.com
Website: marked-forever.com

We appreciate your trust and are committed to treating your personal information responsibly.

Marked Forever
More Than Engraving. A Mark That Lasts.